We Are Hiring - Full-Time Supervisor - Borough Market

Food & Forest - Supervisor Job Description

Full-Time or Pro-Rata 4-days per Week Supervisor

Location: Borough Markets

To apply - email CV and covering letter to Charles - charles@foodandforest.co.uk

Summary

The supervisor position provides a great opportunity for a new entrant to gain valuable and meaningful work in an environmental social enterprise expanding the use of agroforestry. We welcome applications from new entrants to the job market, with a preference for graduates with catering and/or customer service experience.

The supervisor role will be responsible for the operation of the Food & Forest retail business based at Borough Market. This is a hands-on role supervising the shop, helping customers, and implementing existing inventory systems, with help from senior supervisors. Full training will be given.

A typical day at Borough Market will involve the morning set-up, followed by stock checks and preparation, before a days trade engaging with a client base of residents and international visitors, selling products and communicating the benefits of agroforestry. A typical week will include a one-to-one feedback session, affording space for you to bring your creativity into the business, insight into latest developments on the farms, and a chance to involve yourself further in business development.

In busy harvest periods, the supervisor will be called on to help at the orchards in Kent. This is predominantly in September and October when the hazelnut and walnut harvest is in full swing. This is often one of the favourite times of year for staff, as a large team of 20 take to the trees to bring in the harvest. Transport will be provided.

The job will be fast paced and suit a people-person with catering and customer service experience. You will work alongside two other senior supervisors, and the director who will provide you with full training and ensure you have a strong structure to aid your professional growth. Having a direct link to the managing director through weekly one-to-ones means there is ample opportunity to grow the role, whilst providing a rare direct link to key decision makers. We are really looking for someone to join the company who shares in the wider vision, who is aware and wants to engage in the environmental challenges we are working on, and who sees the potential of the agroforestry farming method.

A part of the role is for periodical (once a fortnight or more) caramel production on the stall. An ideal candidate would have experience as a pastry chef, or be familiar with baking. This is a key opportunity for the supervisor to mould a cooking role for themselves which does not require evening work. Full training will be given.

Full Time : 5 days per week. Or 4 days per week pro-rata. Exact schedule to be decided according to your preferences not exceeding 45 hours per week. No evening work.

Salary : £24,000 --  plus bonus

Essential Criteria:

  • 6 months minimum experience working in a catering, customer service, or hospitality
  • Ability to work in faced paced customer service environment
  • Interest and knowledge of environmental issues, particularly regarding food and farming

Desirable Criteria:

  • Pastry chef experience or knowledge of caramel production
  • Graduate
  • Problem solving attitude

 

Responsibilities

  1. Managing the operation of the Borough Market Stall alongside the second supervisor.
  2. Ensuring compliance to all Health and Safety Standards.
  3. Following training, to communicate the benefits of agroforestry and therefore the aims of the company.
  4. Prepare and dispatch online retail orders.
  5. Prepare the caramel brittle product following training.

Terms of Contract - permanent

The contract begins, with a 3 month-long probation period during which the above key responsibilities described in points 1 to 5 are met.

During this probation period, the Supervisor will share responsibility for all tasks with the fellow Supervisor.  After 3 months, we will review this contract with a view to moulding the role to your skills, and if appropriate, adding additional responsibilities which will be rewarded.

Wage Details

The position is full-time salaried £24,000 per annum plus daily bonuses.

The bonus system is proposed based on a series of targets for sales.

Sick Pay: statutory sick pay given.

Holiday entitlements: 28 days paid holiday per year.

 

Potential for future development

 

The potential for future development in the role is huge. The company is small and growing rapidly after the pandemic. As a team, we are really looking for someone to invest themselves into the role and ultimately be rewarded for that with greater and greater involvement in the company.

 

There is a great opportunity for product development, such as new roasted flavours and experimentation with fermentation and other techniques, and trips to visit existing producers, as well as searching for new ones.