Returns Policy

Quality Guarantee & Returns Policy

At Food and Forest, we are committed to providing you with the highest quality perishable foods. Your satisfaction matters, if you’re not completely happy with your purchase, we’d like to make it right.

1. Our Quality Guarantee

If for any reason you are unhappy with any of our products, simply let us know within 30 days of receiving your order and we will offer you a full refund, credit, or replacement.

2. Return Conditions

To be eligible for a refund under our guarantee:

• Please contact us first to arrange the return.

• Return the product to us in its original packaging.

• If you ordered multiple packs of the same product, please only open one of them; return the others unopened where possible.

Because our products are perishable food items, we ask that returns are made promptly and in accordance with this policy.

3. How to Return a Product

To start a return, please get in touch via:

Email: [info@foodandforest.co.uk]

Once authorised, we’ll explain how to send the items back. Please do not send items back without contacting us first, as we cannot refund items returned without prior arrangement.

We’ll cover the return postage costs when the return is arranged with us.

4. Refunds, Credits & Replacements

Once we receive your returned items:

• We’ll normally process your refund or replacement within a few days of receiving them.

• Please allow up to 14 days for refunds during busy periods.

• Refunds will be issued to your original payment method.

• Alternatively, if you prefer, we can issue a credit or send replacement products.

5. Damaged or Faulty Deliveries

While we pack all orders with care, sometimes goods can be damaged in transit:

• If your goods arrive in an unfit state, please refuse the delivery and contact us right away so we can resend your order and address the issue.

• If you are unable to refuse the delivery but the items are damaged, please contact us within 14 days of receipt with photographic evidence of the damage so we can arrange a replacement or refund.

6. UK Orders Only

This quality guarantee applies to orders delivered within the United Kingdom. For international orders, please contact us for return and refund details.

7. Questions?

If you have any questions about our Quality Guarantee & Returns Policy, please contact us:

Email: info@foodandforest.co.uk