Assistant Retail Manager Job Description
Location: Borough Market, SE1 1TL, occasional work required at Spa Terminus Warehouse, SE16 3AG and Farmers Markets.
Summary
The responsibility of the Assistant Retail Manager is to aid and assist the daily operation of Food & Forest at Borough Market. The Food and Forest Shop is a high-paced retail environment where exceptional customer service, efficient working practices, and stamina are essential. The Assistant Retail Manager will take responsibility for the operation of the shop, assuming final responsibility in the event of the Manager’s absence. They will report to the Retail Manager, and an efficient working relationship between these two people is essential.
Engaging and selling with clientele from around the world will be the focus of the work. The ability to engage with people, develop rapport, and deliver sales is key.
Language capabilities are a big plus, though not essential. A part of the role will be understanding the work of the company in developing agroforestry, to then communicate that to the public.
Full Time : 5 days per week - variable working pattern - Option for 4 days per week pro rata.
Salary : £32,000
Team Structure
Director
Retail Manager
Assistant Retail Manager
Sales Assistants
Responsibilities
- Operation of the Borough Market shop.
- Maintain and develop strong sales figures- see detail below
- Follow and implement inventory and restock procedures.
- Ensuring compliance to all health and safety standards.
- Manage the maintenance of stall equipment.
- Following training, to communicate the benefits of agroforestry and therefore the aims of the company.
- Aid harvest operations as and when required.
- Hit KPI targets – see KPI document attached to the email.
- Coordinate all of the above with the Retail Manager.
Background
Food & Forest is a wholesale and retail quality nut supplies company specialising in British grown nuts. The company works to expand British nut agroforestry through market development, capacity building, and advocacy. In practice, that means investing directly into U.K. cobnut orchards and developing best practices for harvest and post-harvest processing. We want this beneficial farming method to scale up and reach its full potential.
An essential financial driver of this work is the Borough Market shop we operate daily. In operation since 2017, our presence has gone from strength to strength with a new production showcase opening in 2022, bringing the kitchen to the heart of the market. The proceeds from the market have led to investments in orchards in Kent, and into best-practice machinery to ensure British nut production has a viable future. Alongside this on-the-ground work, we advocate for the expansion of agroforestry by translating the academic evidence into operational policy. Central to this is consulting with Defra and other bodies on metrics to measure true value, as part of the nascent "public money for public good" paradigm shift in agricultural policy.
Terms of Contract – permanent
Start Date = 1st October 2024
Standard probation period of 3 months, £32,000 per annum
Wage Details
The position is full-time salaried £32,000 plus bonuses per annum..
Bonus System
£10, £15, £20 bonuses per day based on sales targets.
Sick Pay: Statutory sick pay given.
Holiday Entitlements: 28 days paid holiday per year not including Bank Holidays. No more than 7 days holiday to be taken during the probation period.